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IVR Transformation

  • Domain: IT
  • Integrations: DUO, Workday
  • User base: 30K +
  • ChanneL: Voice
  • Languages: 2
  • Some use cases: Password reset, Account unlock
  • Tools/platforms used: Draw.io, Google DialogFlow

  • Deliverables: Increased the containment by 50% (from 20% to 70%)